The Family Behind the Roofing Company in Branson
Started by Tyler. Encouraged by Hail.
You're on this page because you want to know who you're actually about to call. Smart move. Plenty of trucks drive around with somebody's last name on the side, and "roofing company in Branson" can mean a lot of different things depending on who's behind the wheel. Here's the short version of who we are, why we built Big Chief, and what we promise to do differently than the guy who knocked on your door after the last storm.
Our Roots
Why We Do This
What we're building at Big Chief is bigger than just another roofing company in Branson.
I want this to be the kind of business that still exists when my kids are old enough to run it. The kind where the standard for how a customer gets treated, how a crew gets trained, and how a job gets finished is so high that every other roofing company in Branson either has to rise to meet it or step out of the way.
We're building a company where the trades are treated like a calling, not a fallback plan. Where a young person from Hollister, Forsyth, or Ozark can build a real career, raise a family, and feel proud of the work they do. We pay well. We train hard. We invest in our people because the work is too important to put just anyone on a ladder.
We're building a company that gives more than it takes. One percent of every dollar we earn goes back into Southwest Missouri. Free roofs for families who need them. School lunch debt cleared so a kid doesn't have to feel different at lunch. That's built into the structure of the business, not stapled on as a marketing campaign.
And we're building a company that proves integrity is the most profitable long-term strategy in this industry. We document everything. We explain everything. We tell the truth even when the truth costs us a sale. A roofing company that earns the trust of its community becomes the one that community defends, refers, and returns to for the next thirty years.
That's what we're building. If it's the kind of company you want to support with the biggest home purchase you'll make this year, we'd love to be the one you call.
Meet Our Team
The Team Behind Every Job
Tyler runs Big Chief, which works out because he refuses to stop working. He still climbs roofs. He still answers his own cell phone on Saturdays. You'll catch him juggling eight things at once with his brain firmly on the back nine at Top of the Rock. Want to talk to the owner? Just ask. He's probably already on the way to your house.
Donnie walks your roof, then somehow ends up hearing your entire life story. He's a great listener. He'll show you exactly what's wrong, explain it in normal-person English, and tell you when a repair will buy you another five years instead of pushing a full replacement. Currently locked in mortal combat with Ozarks pollen.
Abby flies the drone that gets photos no human should be climbing for, then explains what she found like she's talking to a friend at the coffee shop. She brings real expertise, plain English, and Arkansas charm so strong you'll forget you were stressed about your roof. The drone footage is genuinely cool. Even your kids might look up from their phones.
Erin Arnold
Erin is Tyler's wife, the mom of all three Arnold kids, and the household's actual boss. She runs the homeschool, manages every calendar, and somehow still listens patiently while Tyler talks about shingles at dinner after he's already talked about shingles all day. Big Chief works because the family works. The family works because of her.
Bo Arnold
Bo has been telling his dad he's ready to run the company since he was four. He has strong opinions about trucks, a five-year plan that changes weekly, and the unshakeable belief that all important business decisions should be made on a golf course. Conveniently, he loves golf. Watch out for him in about fifteen years.
Peyton Arnold
Peyton runs on two rules. One: there is always room for a snack. Two: wherever Tyler is, Peyton must be. The result is a kid with goldfish in one pocket, fruit snacks in the other, and a real talent for copying Tyler and breaking every safety rule. We love this kid. We also watch this kid like a hawk.
Ella Arnold
Ella has decided, on behalf of the whole family, that sleep is optional. She reaches this conclusion around 3 AM most nights and commits to it with the focus most adults save for taxes. Her parents haven't slept a full night since she was born. Ella does not care. Ella is thriving. In her own way, she's already in management.
Five Things We Don't Mess Around With
People First
You are not a job number. You are not a target. You are a person who happens to have a roof problem, and our job is to help you solve it the way we'd help our own family solve it. That means listening before talking. Explaining before quoting. Telling you the truth even when the truth costs us the sale. If your roof has three good years left and a repair will buy you five more, that's what we'll say. If we're not the right fit for your project, we'll say that too, and we'll point you somewhere that is.
People first is not a marketing line. It's the order we make every decision in. Customers come before margin. Crews come before convenience. Doing right by you comes before closing the deal. Every time.
Proven Expertise
There's a difference between saying "we do roofs" and being TAMKO Platinum certified, BBB accredited, and RainDrop Pro trained. One is a claim. The other is a credential you can verify before we ever step on your property. Our crews are trained on installation standards that activate your full manufacturer warranty. Our inspectors document every finding with photographs in your Free Roof Report. Our office handles your insurance paperwork without flinching. Tyler still climbs roofs and walks every major job himself. Expertise is not what we say about ourselves. It's what other people, including the manufacturers whose products we install, are willing to verify about us. Run our credentials before you call. We'll wait.
Rapid Response
When your ceiling is dripping during a thunderstorm and the dog has lost all composure barking at the stain, you don't want voicemail. You want a human. You want someone who picks up, takes your address, and tells you when they can be there. So that's what we do. Calls get answered. Emergencies get pushed to the front of the line. Estimates get returned in days, not weeks. Your project manager keeps you in the loop the whole way through the job. If we're going to be late, you'll know it before you start wondering where we are. We move fast because the alternative is you stressed out, your spouse asking what's taking so long, and your father-in-law texting "I told you I could've fixed this." Nobody wants that.
No Surprises
The number on your final invoice should match the number on your proposal. The materials on your roof should match the ones we specified at the kitchen table. The crew at your house should be the people we said would be there. Sounds basic, right? Ask any homeowner who's been through a roofing job how often that actually happens. Every Big Chief proposal includes an itemized scope, named products by brand and grade, a clear workmanship warranty, and an escalation clause that explains exactly what happens if material costs shift between signing and installation. We send photos during the install so you see what's happening even when you're at work. Nothing is buried in fine print. Nothing changes without a conversation. No surprises is the standard, not the exception. If something does come up mid-job, we tell you immediately, explain the options, and decide together. That's it.
Local Care
We live here. We go to church here. Our reputation walks the same Walmart aisles, sits in the same church pews, and cheers from the same Little League bleachers as the homeowners we serve. That's not a marketing angle. It's accountability that money can't buy. The roof we installed in Hollister last spring is visible from a road we drive every week. The customer in Forsyth who recommended us at her book club lives down the street from one of our crew members. We can't hide from bad work in this community even if we tried, which is exactly why we don't do bad work. Local care means every job in Branson, Ozark, Nixa, Branson West, Galena, Kimberling City, and across the seven counties we serve is personal. Because the community is personal. Because you'll see us at the gas station tomorrow.
The Branson Strong Pledge
Our Commitment
One percent of every dollar Big Chief Roofing earns goes back into Southwest Missouri. Not at the end of the year when it's convenient. Not as a one-time campaign with an end date. Built into every project, big or small. Two places, both on purpose.
Free Roofs for Families Who Need Them
In the small towns across Taney, Stone, Barry, Lawrence, and Webster County, there are families living under failing roofs with nowhere to turn. A widow on a fixed income. A single parent stretched thin. A young family that just lost a paycheck. We find them through churches, community groups, and neighbors who know a situation nobody has named out loud. Then we put a complete, properly installed, fully warranted roof on their house at no cost. Not a discounted roof. Not a partial job. The same roof we'd install for any paying customer.
Why This Matters
Buying a roof is not usually a feel-good experience. The cost is real. The timing is rarely convenient. The decision often comes at a moment of disruption nobody asked for. We can't change all of that. But we can make sure that when you choose Big Chief as your roofing company in Branson, part of what you spend protecting your home quietly builds something good for someone else in this region. That's not a marketing line. It's the kind of business we wanted to build, and the kind of community we wanted to build it in. Aunt Linda can still bring up politics at Thanksgiving. At least now you'll have a better story to change the subject with.
Paying Off School Lunch Debt
There are kids in schools across our service area who go through the cafeteria line and get handed a cold sandwich instead of a hot meal because their family's account carries a balance. Classmates notice. That child feels it. They did nothing to deserve a moment of public shame because of a number on a ledger. When we identify a school in our service area carrying lunch debt, we clear it. Quietly. Permanently. So a kid can sit down with their friends and just eat.